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Distribution Manager Certificate Program |
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Program Outline
Day One
Financial Management
- Financial Management Basics
- Financial Statements and Analysis
- Key Performance Indicators
- Financial Impacts of Small Improvements
Optimizing Customer Service
- Defining Good and Excellent Customer Service
- Customer Service Metrics
- Barriers to Providing Excellent Customer Service
- Handling Customer Service Complaints
- Technology and Customer Service
- Manufacturer/Distributor Relations in Customer Service
- Empowerment and Culture in Customer Service
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Day Two
Basic Tools of Quality and Lean Distribution
- Defining Quality, Variability, and Customer Service
- Variability and the Basic Tools of Quality
- The Lean Philosophy
- Value Stream Mapping and the 5 'S's
- Managing Lean Transformation
A Solution-based Sales Process
- Overview of the Process
- Attention Step
- Discovery Step
- Solution Step
- Committment Step
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Day Three
Inventory - Part 1
- Inventory Principals and Stratification
- Establishing the Re-Order Point
Inventory - Part 2
- Forecasting Best Practices
- Replenishment Best Practices
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Day Four
Leadership and Team Development
- Components of Effective Leadership
- Assessing Your Team
- Understanding Behaviorial Styles
- Putting the Right Players in the Right Positions
- Coaching and Empowering Your Team
Providing Direction for Your Sales Organization
- Connecting the Sales Plan to the Business Plan
- Differentiating Your Company From the Competition
- Customer Stratification
- Account Analysis
- Capitalizing on Generational Differences
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Day Five
Effective Communication and Implementation
- An Effective Communication Process
- Conflict Resolution
- Understanding and Communicating Time Management
- Developing Your Action Plan
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Learning Objectives
- What You Need to Know About Financial Statements
- What Your Employees Need to Know About Profitability
- How to Define and Measure the Value of Customer Service
- How to Build a Culture of Excellent Customer Service
- Understand Quality and Lean Philosophy and How to Use the Basic Seven Tools
- How to Apply Value Stream Mapping and the 5 'S's
- How to Differentiate Your Company From the Competition
- How to Get Your Customers to Open Up to You
- Inventory Principles and Stratification
- Establishing the Re-Order Point
- Forecasting Best Practices
- Replenishment Best Practices
- Best Practices in Leadership and Team Development
- How to Better Understand Behaviorial Types
- Align Sales Goals With Company Goals
- Best Practices in Customer Stratification
- How to Communicate Your Ideas More Effectively
- How to Help Your Team Better Manage Their Time
Who Should Attend
- Branch Managers
- Sales Managers
- High Potential Candidates for Management
- Distribution Management Professionals
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